How to respond to bad reviews from people who weren t customers?

1 Always apologize and thank the consumer for their feedback.
  • 1.1 Keep responses appropriate and never place blame or argue.
  • 1.2 Invite the unsatisfied reviewer to continue the conversation offline.
  • 1.3 Politely bring attention to fraudulent reviews with facts.
  • 1.4 Ask the reviewer to delete the fraudulent review.




People Also Ask

Even if the negative review is aggressive or hurtful, you should thank the guest for taking the time to give feedback using their name in the introduction. Speaking directly to them shows that you took the time to read their review carefully. Also, take a minute to remember that all feedback is valuable.

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