How to write a complaint letter to a hotel for bad service?

I am writing to express my disappointment and frustration with my recent stay at your hotel. Unfortunately, I experienced a significant issue during my stay that greatly impacted my overall experience. During my stay at your hotel, I encountered [describe the issue faced during the stay at the hotel].



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include essential information relating to the product or service that you bought or received. For example: the date/time of the issue, location, name of person on duty, name of product, what the problem was, your account number, model number, price, warranty information and reference number.

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Begin by sharing your complaint with the front desk, manager, or customer service line. If you feel your issue was not resolved, contact the regional manager or another senior executive if the hotel or motel is part of a chain.

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Complaints about a hotel can and should be made to management when your experience is not up to normal standards. If you have a subpar hotel stay, you can direct complaints to hotel employees, like the front desk worker or manager. You can also complain to higher managers if the hotel is a franchised company.

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How to Get Your Money Back from a Bad Hotel
  1. Step 1: Address the Issue with the Hotel Staff. ...
  2. Step 2: Write a Complaint Letter. ...
  3. Step 3: File a Complaint with the Better Business Bureau. ...
  4. Step 4: Leave a Review on Travel Websites. ...
  5. Step 5: File a Chargeback with Your Credit Card Company.


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