How would you deal with a difficult customer cabin crew?


How would you deal with a difficult customer cabin crew?

Whether it be crying babies, nervous fliers or those who have had one tipple too many, we've got tips for how to cope.
  1. Keep it on the down-low. ...
  2. Switch it up. ...
  3. Use distraction. ...
  4. Talk to a colleague. ...
  5. Show compassion. ...
  6. Stop serving alcohol. ...
  7. Answer questions. ...
  8. Be kind to parents.


How would you handle a passenger who is being rude to you or another cabin crew member?

If a passenger raises a concern or looks as if they're about to cause a scene, respond in a calm, quiet manner. Sometimes all it takes is a simple request from Cabin Crew to stop a certain behaviour. And there's nothing more counterproductive than embarrassing or provoking an upset passenger.


How do flight attendants handle unruly passengers?

In-flight intervention and threat levels If a passenger becomes unruly, flight attendants can limit alcohol consumption, issue warnings, and provide written notifications outlining the consequences of continued disruptive behaviour.


What is the most difficult thing of being a flight attendant?

I find dealing with difficult passengers consistently challenging. It can be challenging to provide excellent customer service in the face of a disruptive passenger, but I've learned how to defuse situations and provide exceptional service despite these challenges.


How do you handle conflict as a flight attendant?

Here are 12 tactics (direct from a 40 + year flight attendant) your team can use to help reduce conflict:
  1. Allow customers to talk. ...
  2. Show you care. ...
  3. Use the correct tone. ...
  4. Be neutral. ...
  5. Don't react. ...
  6. Focus. ...
  7. Use verbal softeners. ...
  8. Make angry conversations private.


How can I make my flight attendant happy?

How to make your flight attendant like you
  1. Say hi back. If a flight attendant greets you upon boarding, don't just ignore them. ...
  2. Listen to the safety demo. It's just polite. ...
  3. Headphones off! ...
  4. Be specific when ordering. ...
  5. Same for cold drinks. ...
  6. Say please and thank you. ...
  7. Magazines! ...
  8. Treats.


How would you handle a customer who is afraid of flying?

  1. Talk to them beforehand about how they're feeling. Your passenger might be afraid to tell you they're nervous. ...
  2. Ask if they experience motion sickness. ...
  3. Go for short flights first. ...
  4. Tell your passenger what you're doing. ...
  5. Give them something to focus on. ...
  6. Stay calm and be supportive.


What should you not say to a flight attendant?

There are a few things passengers should never say to flight attendants in order to make their job easier. Examples include calling an attendant stewardess, and asking an attendant to watch your children. Flight attendants have a taxing job, but it can become even worse when passengers say the wrong things.