How would you handle a customer who is afraid of flying?

  1. Talk to them beforehand about how they're feeling. Your passenger might be afraid to tell you they're nervous. ...
  2. Ask if they experience motion sickness. ...
  3. Go for short flights first. ...
  4. Tell your passenger what you're doing. ...
  5. Give them something to focus on. ...
  6. Stay calm and be supportive.




People Also Ask

  1. Talk to them beforehand about how they're feeling. Your passenger might be afraid to tell you they're nervous. ...
  2. Ask if they experience motion sickness. ...
  3. Go for short flights first. ...
  4. Tell your passenger what you're doing. ...
  5. Give them something to focus on. ...
  6. Stay calm and be supportive.


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Keep it on the down-low. If a passenger raises a concern or looks as if they're about to cause a scene, respond in a calm, quiet manner. Sometimes all it takes is a simple request from Cabin Crew to stop a certain behaviour. And there's nothing more counterproductive than embarrassing or provoking an upset passenger.

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The idea is to keep your brain focused. “What I will typically do is engage with the passenger with a friendly unrelated conversation to ease their mind off any anxious thoughts that may come during turbulence,” Jiménez said. “I also offer them something to drink. A smile and a distraction go a long way.”

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For nervous flyers, the best thing to do is strap yourself in and take your mind off the flight, whether that's listening to a podcast or taking a quick nap. Breathing exercises can also help during particularly testing points of the journey.

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Aerophobia is a fear of flying. It's very common, affecting more than 25 million adults in the U.S. Psychotherapy can usually help people overcome their fear and fly without extreme anxiety or panic attacks.

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Try deep breathing. Naidoo said. One example is 4-4-8 breathing: Take a breath in for four counts, hold your breath for four counts and then exhale for eight counts. Repeat. As an alternative, you can also try belly breathing or controlled breathing.

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What Are the Best—And Safest—Sleeping Pills for Flights?
  • Ambien. Ambien—the most powerful option on this list and the only one that requires a prescription—works as a sedative-hypnotic medication that slows your brain activity to make you feel very sleepy. ...
  • Tylenol PM. ...
  • Melatonin.


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While travel anxiety isn't an official diagnosis, it is a common cause of anxiety. Anytime you have to or want to travel, it can seriously impact your well-being.

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The Passport Photo Online survey found that the foremost stress-inducing task for travelers was creating an itinerary before their trip.

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People often come to us requesting the doctor or nurse to prescribe diazepam for fear of flying or assist with sleep during flights. Diazepam is a sedative, which means it makes you sleepy and more relaxed.

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If you're stressed about an upcoming flight, consider using one or more of the following calming techniques:
  • Fight fear with knowledge: ...
  • Practice breathing exercises: ...
  • Refocus your attention: ...
  • Strike up a conversation: ...
  • Drink lots of water:


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