How would you handle a scared passenger?

Stay calm and be supportive.
You know what you're doing, and there's nothing to worry about. Don't take your passenger's attitude personally. It's not that they don't trust you. Human beings aren't designed to fly, so it's only natural for our minds and bodies to get nervous!



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The idea is to keep your brain focused. “What I will typically do is engage with the passenger with a friendly unrelated conversation to ease their mind off any anxious thoughts that may come during turbulence,” Jiménez said. “I also offer them something to drink. A smile and a distraction go a long way.”

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Really pay attention and listen to the passenger's complaint, and reassure them that you understand and sympathise with their frustration. Ask them what will make the situation better for them. Hopefully they will be reasonable and you can find some common ground to appease their frustrations.

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Reassure your friend that these guys know what they're doing, and planes are actually one of the safest modes of transportation. The car you took to the airport was way more dangerous, and they were probably totally chill then. Above all, do not let the woes of flying get in the way of your trip and your friendships.

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Example: “If I were faced with a situation where two passengers were arguing and disturbing the rest of the travelers, I would first assume an authoritative posture. I'd then explain to the passengers that I would like to help them resolve the situation, but I need them to be calm and help me to work through this.

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If a passenger raises a concern or looks as if they're about to cause a scene, respond in a calm, quiet manner. Sometimes all it takes is a simple request from Cabin Crew to stop a certain behaviour. And there's nothing more counterproductive than embarrassing or provoking an upset passenger.

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So many travelers struggle with this fear, so the best way to cope is to find a seat with plenty of space. The least crowded section of the plane is first or business class. But if upgraded flying isn't in your budget there are still options. Try sitting in an aisle seat in an exit row towards the front of the plane.

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The middle seat in the final seat is your safest bet
The middle rear seats of an aircraft had the lowest fatality rate: 28%, compared to 44% for the middle aisle seats, according to a TIME investigation that examined 35 years' worth of aircraft accident data.

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Proper pre-flight planning and time management can help crews prevent stressful situations. Aviation workers can benefit from prioritizing tasks, delegating responsibilities, and taking breaks when needed. Stress levels can significantly reduce when a person feels more in control of their schedule.

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If you find yourself beside a drunk person who is being disruptive, start with a polite request to stop the offending behavior, he said. Most people respond positively to a kind request. And what if that doesn't work? Try finding a flight attendant out of earshot of the passenger and explain the situation.

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The worst seats on an airplane for turbulence are the jump seats in the back of the plane, where the flight attendants sit, followed by the passenger seats towards the back of the aircraft.

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Delta Airlines is a large American airline that has a strong safety record. It has received multiple honors for its devotion to safety, including being named the World's Most On-Time Airline for several years in a row by FlightGlobal.

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