Often an entry level position, hotel receptionists report to the front office or hotel manager. Experience as a receptionist can kick start a career in a variety of roles within the hospitality industry.
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A front desk officer is a person who works in a company's front desk, overseeing a variety of tasks or managing Client calls, reservation, etc. A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc.
As a night shift front desk receptionist, you take reservations, perform guest check-in and check-out, answer questions about hotel amenities, and create and track keys to guest rooms. Night shift can also involve light cleaning, paperwork auditing, processing credit card payments, and other end-of-day tasks.
Receptionists are the front-liners carrying the image of the hotel. They are involved in 8-h shift work in prolonged standing positions, exposing them to various risks.