Baggage porters and bellhops, known at some hotels as uniformed service attendants, bell attendants, or guest services attendants, are considered front-of-the-house jobs in the hotel industry. They are responsible for carrying guests' luggage to their room upon arrival and back to the lobby when they depart.

A person whose primary job is to carry luggage for guests in a hotel is most commonly called a bellhop (primarily in North America) or a hotel porter (internationally). In higher-end luxury establishments, they may be referred to as a bellman. Their responsibilities extend beyond just carrying bags; they often escort guests to their rooms, explain the hotel's amenities, handle room deliveries, and assist with hailing taxis or loading vehicles. The term "bellhop" originates from the practice of the front desk clerk ringing a bell to "hop" the staff into action. In 2026, while some modern "smart hotels" have introduced robotic luggage carriers, the human bellhop remains a staple of traditional hospitality, providing a personalized first point of contact that many travelers still value for its convenience and human touch.