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Is Airbnb a disruptive business model?

“Live there.” “Welcome home.” “Belong Anywhere.” These tag- lines indicate and represent Airbnb, which is considered a disruptive innovation-based Customer-to-Customer (C2C) business model. The concept of disruptive innovation was first introduced into academia and business-focused publications by Dr. Clayton M.



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The concepts of disruptive innovation are used to consider Airbnb's novel business model, which is built around modern internet technologies, and Airbnb's distinct appeal, which centres on cost-savings, household amenities, and the potential for more authentic local experiences.

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A 2021 study of more than 125,000 Airbnb complaints on Twitter found that 72% of the issues were related to poor customer service and 22% were related to scams.

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Airbnb can have negative impacts on locals' quality of life. This is one of the lesser-known Airbnb problems. Tourists hiring a place on Airbnb to enjoy a “cheaper” holiday actually pushes rent prices up for locals who need to live in the city. Tourists are visitors competing with locals for accommodation.

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The Airbnb business model is an example of the sharing economy, so much so that the company itself considers it a community built on sharing. The sharing economy industry allows people to add value to assets that are idle or underused. In that case, to their accommodation spaces.

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Main Airbnb competitors
  • Vrbo. As Airbnb's biggest competitor with over 2 million listings and vacation rentals in 190 countries and counting, Vrbo is the next most important website, following Airbnb, to be familiar with for your vacation rental business. ...
  • Booking.com. ...
  • Expedia. ...
  • TripAdvisor. ...
  • Flipkey. ...
  • 9flats. ...
  • Plum Guide.


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