Is Airbnb responsible for lost items?

Also consider travel insurance. In general, the short term renter has signed a contract agreeing that the owner of the home and AirBnB has no liability in regards to personal property. In general, there is neither AirBnB nor “landlord” insurance which would cover said loss.



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Experiences liability insurance, a part of AirCover for Hosts, provides Hosts with $1 million in coverage in the rare event you are found legally responsible for a guest getting hurt or their belongings being damaged or stolen during an Airbnb Experience.

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Airbnb will review the issue and contact you as a host. They will also do a follow-up investigation and report back to the neighbor. The good news is that Airbnb is unlikely to suspend or take down your listing, but having many complaints won't be good for your vacation rental business.

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Your place is not that clean as expected
Complaints about cleanliness are the most common ones out there. Your guests expect your rental property to be as clean as an upscale hotel room. And if you miss any spot, they won't think twice about commenting about it when they leave you an Airbnb review.

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Clothes. Airbnb guests will (quite reasonably) expect empty wardrobes and drawers in their bedrooms. Whether you're renting out a single room or your entire property, your guests will need somewhere to store their own clothes and luggage and may feel uncomfortable if your clothing is still in evidence.

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You might be surprised how many guests find cameras in vacation rentals. Here's what to do, before and after you book, to make sure you're not being subject to surveillance.

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If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Center.

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A 2021 study of more than 125,000 Airbnb complaints on Twitter found that 72% of the issues were related to poor customer service and 22% were related to scams.

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If you discover that your neighbors are using their house as a vacation rental in violation of the zoning ordinance, one option is to file a complaint with your local code enforcement department. The department will investigate the use of the property.

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Host liability insurance covers you if you're found legally responsible for:
  • Bodily injury to a guest (or others)
  • Damage to or theft of property belonging to a guest (or others)
  • Damage caused by a guest (or others) to common areas, like building lobbies and nearby properties.


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Keep in mind that if you want to involve Airbnb Support in your AirCover for Hosts request, you will need to do so and submit the supporting documentation of the damage within 30 days of the damage or loss.

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If you don't submit a timely payment or appeal, or your appeal is unsuccessful, your payment method will be charged. (This does not apply to stays in China, Japan, or India.) You'll never be charged without advance notice or a chance to appeal before and after you've been charged.

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