Is Airbnb strict or firm cancellation?

Airbnb's Firm Cancellation Policy
Guests must cancel 30 days prior to their reservation to receive a full refund, allowing you ample time to find a replacement booking. If guests cancel between 30 and 7 days prior to their reservation, you will be paid 50% of the booking rate.



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Strict Policy
The Airbnb Strict cancellation policy allows guests to receive a full refund if they cancel within 48 hours of booking and at least 14 days before a listing's check-in time.

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The amount depends on when you accepted the reservation and how soon before check-in you canceled it: More than 7 days before check-in, $50 will be deducted from your next payout. Less than 7 days before check-in, $100 will be deducted from your next payout.

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Can a guest cancel Airbnb reservation? There are a number of reasons why a guest might request a refund: family and health issues that can cause a guest to cancel a trip, weather events that impact a person's travel plans, or even work trips can fall through at the last minute.

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If you're an Airbnb guest and want to get out of a strict cancellation policy, you have a few options.
  1. Request an exception from the host: Explain your circumstances and ask if they can make an exception.
  2. Request a refund: If you've already cancelled your booking, you can request a refund from Airbnb.


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Guests who cancel will receive an automatic refund if your cancellation policy permits it.

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If you cancel 3 or more reservations within a year, we may suspend or deactivate your listing.

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If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Center.

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Airbnb prohibits security cameras or recording devices that are in or that observe private spaces like bedrooms, bathrooms, or sleeping areas. You must indicate the presence of all security cameras or other recording devices in or around a listing, even if they're not turned on or hooked up.

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How you'll get your money. Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.

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If you cancel 3 or more reservations within a year, we may suspend or deactivate your listing.

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Other hosts will get this same information from you. You'll see the booking details (booked prices, dates, and number of guests), but not the listing titles and photos. Other hosts will get either your listing details or your booking details, but not both at the same time. You won't get or share any information.

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However, since they operate in every state, they can be sued locally for as much as $20,000 based on the small claims limit in that state. Guests have sued AirBnb for: Failure to Refund.

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Airbnb may choose to pursue legal action if the damages are significant. Airbnb may also choose to pursue a collection agency to recover the money owed. Additionally, Airbnb may suspend your account, remove your listings and reviews, and/or blacklist you from using the platform in the future.

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As an Airbnb or Vrbo guest, you should always be aware that some rentals have hidden cameras or listening devices. A 2023 survey run by IPX1031 among 1,000 American travelers revealed that 1 in 4 had found a camera in a rental apartment.

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