Is Amtrak customer service good?

Amtrak Overview Amtrak has 2.3 star rating based on 280 customer reviews and ranks 7 of 67 among companies in Trains category. Consumers are mostly dissatisfied. Pros: Employees that go the extra mile, Getting off, Helpfulness of some employees. Cons: Horrible customer service, Late trains, Dirty.



People Also Ask

You may bring your own food and beverages onboard for consumption at your seat or private Sleeping Car accommodations. However, you can only consume food and beverages purchased in Dining and Lounge Cars in those cars. Personal food and beverages are allowed in the upper level of Superliner Sightseer Lounges.

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General Guidelines: Tipping is NOT required, but is considered correct for the service crew personnel on the train.

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We've added free onboard WiFi to a lot of our trains and stations! You can check if your favorite train or nearest station has WiFi here. If you're reading this while on one of our trains, wait before setting off to do your surfing.

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You, your spouse and eligible dependents are entitled to unlimited free and reduced-rate rail transportation on Amtrak, in addition to discounts from other travel industry providers. Additionally, through the Companion Pass Program, employees can have a guest accompany them while using their personal travel privilege.

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Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays.

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There are many reasons for this. There is limited service between cities (Amtrak says it runs 300 trains with about 87,000 passengers per day), freight is often prioritized over passenger service in the U.S., and trains and facilities are often outdated.

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Freight trains are still the #1 cause of delay to Amtrak passengers. While the law has required railroads to provide preference to passengers over freight for over 50 years, freight trains caused 1.1 million minutes of delay in 2022 alone — that's almost 2 years of passengers waiting for freight to go first.

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Because if there is a front-end collision or a rear-end collision, the damages will be greater at those locations. The middle of the train is by far the safest for persons.

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Which Amtrak trains feature public showers for passengers? All modern Amtrak sleeping cars (Superliners and Viewliners) have showers for passengers. The deluxe bedrooms have their own showers in the rooms. Other sleeper passengers can use a public shower, which is downstairs on the Superliner sleepers.

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Can I watch Netflix on Amtrak? You cannot watch Netflix or use any other streaming services on Amtrak trains.

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Flexible dining A wide selection of wine, beer, and spirits (the first one is on us), plus unlimited soft drinks throughout the journey. Complimentary room service provided by the Sleeping Car attendant.

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Your seat will be automatically assigned when you complete your reservation. You may change your assigned seat and choose a different seat at any time after your booking is complete by viewing your reservation in the Amtrak app or on Amtrak.com. There is no fee to change your seat.

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Coach class is offered on every Amtrak train and features wide, reclining seats with ample legroom, no middle seat option and at-seat trays, reading lights and electric outlets. Restrooms are located in each car. Amtrak Guest Rewards customers traveling in Coach earn 2 points per dollar spent.

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Sleeping accommodations on board Amtrak are considered Sleeper Service, which means passengers are entitled to a range of hotel-like amenities. These include fresh linens and towels, a hot shower, complimentary bottled water ice, soft drinks, and hot coffee.

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Room to Roam Instead of being confined to a cramped, uncomfortable seat for your entire trip, a train lets you get up to stretch your legs and walk around to other parts of the train. That's not even an option when you fly, ride a bus or drive a car.

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Can I choose a specific seat? Not while you're making a reservation. Your seat will be automatically assigned when you complete your reservation. You may change your assigned seat at any time after your booking is complete using interactive seat maps on the Amtrak app or on Amtrak.com.

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