Is booking review public?

Reviews and your replies to them are visible to the public on Booking.com. Your Guest Review Score is the average of scores submitted by all your guests after their stays in the last 36 months. Reviews are only removed if they violate Booking.com's moderation guidelines.



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Requesting the removal of a guest review
  1. Log in to the Extranet.
  2. Click Inbox.
  3. Select Booking.com messages.
  4. Click See contact options.
  5. Select Guest Reviews as the topic.
  6. Click See all contact options.
  7. Choose your preferred contact method.
  8. If you chose Message, indicate the booking number and explain the issue.


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If the host cancels a stay before the day of check-in, you won't have the option to leave a review. Instead, an automatic review will be added to their listing's profile to indicate that they canceled the reservation. These reviews are one of the penalties for host cancellations and can't be removed.

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We know that anonymity makes it easier for guests to share feedback and highlight issues they wouldn't mention otherwise. This also gives you greater insight into how you could make improvements. As with all other reviews, anonymous reviews are public for 36 months.

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Yes absolutely possible and it's not just exclusive to Booking.com - it's all mainstream OTA's. Thank you for reply! And if you get banned, what happens with existing bookings including those that are already paid? But I get it, there has to be a pattern.

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Michal, yes that means you have joined the PPP. In the search box you can find details, if you are eligible you can enter PPP program, your visibility is up graded but you also pay more commission for that.

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Additionally, Booking.com verifies the authenticity of reviews to ensure they are genuine and trustworthy. According to a survey conducted by Statista, 85% of users who booked hotels through Booking.com found the platform reliable and would recommend it to others.

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