Is British Airways Terminal 5 only?

British Airways operates from London Heathrow Terminal 3 and Terminal 5, as well as London City, London Gatwick and London Stansted airports. If you're not sure where your flight is departing from or arriving into you can use our Which London airport and terminal tool.



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Until 2012 the terminal was used solely by British Airways. It was then exclusively used as one of the three global hubs of IAG, served by British Airways and Iberia until 12 July 2022, when Iberia moved all flights to Terminal 3, leaving British Airways as sole user again.

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We recommend that you allow the following minimum connection times: 1 hour for connections within the same Heathrow terminal. 1 hour 30 minutes for connections that require travel between terminals at Heathrow.

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Wherever you're going, you'll need to go through Heathrow security. With a bit of preparation and the expert assistance of our staff, you'll fly through in no time.

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Security shouldn't take more than 10 - 20 minutes but please do factor in time for unexpected events (delays in transport etc). Many long haul flights from T5 depart from B and now C gates in the satellite terminal buildings.

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Terminal 5 (international) Terminal 5 contains Concourse M (21 gates) and operates almost all O'Hare's international departures and arrivals (except flights from Air Canada, American and United from airports with U.S. border preclearance).

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Today, British Airways is the only airline that uses Terminal 5. The facility serves as the main hub for the UK flag carrier, although some of its flights depart from Terminal 3 due to capacity constraints.

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How long does it take to clear customs at Heathrow? On average, it takes between 30 minutes and 1 hour to clear customs and immigration at Heathrow Airport.

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Terminal 5 The terminal measures 353,020 square metres which is the same size as 50 football pitches. In 2021, 10.5 million passengers travelled through Terminal 5 on 92,925 flights.

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When to arrive. We recommend getting to the airport three hours before your flight if you're travelling internationally, or two hours if you're travelling domestically or to Europe.

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Most (but again, not all) airports connect international terminals airside. When you're connecting from an international flight to a domestic one, you'll always have to exit and reenter security as you'll need to go through customs and immigration (unless you have gone through preclearance aboard, which is rare).

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CONNECTING FLIGHTS If your baggage is checked through to your final destination, that's where you clear customs. If you're collecting your baggage and checking in to your next flight yourself, you need to pass through customs at Heathrow.

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You will need to go through passport control (and customs if applicable) and then check in again as normal for your connecting flight, so please ensure you have enough time.

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Free London Underground services and shuttle trains (Elizabeth Line and Heathrow Express) are available for inter-terminal transfers between Heathrow Terminals 2&3 and Heathrow Terminal 4.

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Arrivals lounges If you are a Gold Executive Club member, you can access these lounges after your flight if you are traveling in first, business class, premium economy or economy.

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In order to access a British Airways Club Lounge, you must be traveling in business class with British Airways or one of its Oneworld partners.

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