Delta has continued its winning streak in the U.K. by being named Best North American Airline at the annual Business Travel Awards. The Airline Passenger Experience Association ranked Delta as one of 25 global airlines worthy of a five-star rating out of about 500 passenger airlines surveyed.
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Higher-Cost CarrierDelta Airlines is known for its high-quality service and you typically pay more because of that. The main category that Delta gets low marks on is affordability. But the positives such as reliability, safety, perks, and their large network of destinations generally outweigh this negative.
Most On-Time Major U.S. AirlineDelta is the most on-time airline in the U.S. It's just that simple. According to the U.S. Department of Transportation, 83% of Delta flights arrived on time in 2022 – more than 3 percentage points higher than its U.S. competitors.
Comfort In EconomyYou shouldn't have to splash out on first class to travel without bruised knees and neck cramps. Delta's economy class is more spacious than the American average, with wider seats and more legroom. Passengers like it so much that it's been voted the most comfortable economy seat time and time again.
The 4-Star rating represents where the airport / cabin staff service or product standards are meeting a good quality level (but not the best) for the relevant rating topic item. In some instances, a potential 5-Star rating may be lowered to 4-Star if the consistency is not being delivered.