See the full list. Delta Air Lines has once again topped The Points Guy's annual ranking of US carriers. The 2023 list factored in things like reliability, mishandled baggage, and the passenger experience. Frontier Airlines took last place this year, while Southwest Airlines fell three spots after its winter meltdown.
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Comfort In EconomyYou shouldn't have to splash out on first class to travel without bruised knees and neck cramps. Delta's economy class is more spacious than the American average, with wider seats and more legroom. Passengers like it so much that it's been voted the most comfortable economy seat time and time again.
Delta charges less baggage fees and makes basic economy more tolerable for a frugal traveler. United, on other hand, has a stronger loyalty program, cheaper award prices and a stronger presence when it comes to global connections.
Delta has been recognized as the best U.S. airline and most reliable airline for 2021 by the consumer website WalletHub. The rankings determined that Delta had the lowest rate of cancellations, delays, mishandled luggage and denied boardings among U.S. carriers.
In the competition of Delta versus United, there isn't a clear winner. Delta charges less baggage fees and makes basic economy more tolerable for a frugal traveler. United, on other hand, has a stronger loyalty program, cheaper award prices and a stronger presence when it comes to global connections.
Frontier Airlines is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
Delta, Alaska Airlines, Southwest Airlines and American Airlines are tied for No. 2 in passenger comfort. WalletHub names Envoy, a regional airline owned by American, as the safest airline.