The basics of ratingsAfter each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous.
People Also Ask
Uber's Integrity Helpline is a confidential reporting service for violations of law or of internal policies at the company. The Integrity Helpline is hosted by an independent third party, and reports may be done anonymously.
Don't worry. One low rating won't have a significant impact on your overall average. If you're consistently rated poorly, check out Uber resources, including tips from other delivery people. If your rating doesn't improve, you may lose access to the app (see Uber's Community Guidelines for more information).
It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low. It's important to understand a few things about how you are rated as a rider.
Low Uber Driver RatingsYou should ensure that your rating is always above 4.8 because if it falls below 4.6, you risk deactivation. Uber allows the drivers to pay customer service fees to get reinstated.
Threatening and rude behaviorAggressive, confrontational, and harassing behavior is not allowed. Don't use language or make gestures that could be disrespectful or threatening.
Keep conversations casual and friendly with delivery people, drivers, and co-riders. Don't ask personal questions or act aggressively toward others. If you are the recipient of or witness to any threatening or rude behavior, you can report the situation to Uber. We'll address any report in accordance with our policies.
A report from Drive to Be Free states that the average rating for Uber drivers in the US and UK is 4.8 stars. Of course, all drivers want to hit that high score.
Uber drivers have to submit their rating of you before they see if you gave them a tip so it doesn't matter. A cash tip before you get out of the car would almost certainly guarantee a five star rating.
In order to ensure a consistent and reliable experience, we are unable to remove individual trip ratings on request. Keep in mind that although you will rate a rider after every trip, riders are not required to do the same. Ratings are optional for riders.