It's emotionally and psychologically taxing to work in a hotel. At the front desk, you're the person guests think to call and yell at - not the people who're actually the culprit.
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The hardest part about working front desk at a hotel is dealing with the guests. You never know what kind of mood they will be in when they arrive, and you have to remain professional and courteous no matter what.
Managing phone and online bookingsA hotel receptionist is responsible for handling all hotel bookings- telephone and online. This involves filling reservation records, verifying the appropriate time of guest arrival, and ensuring that the correct room is available to the guest upon entering the hotel.
Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision.
A Day in the Life of a Hotel Front Desk Agent. Front desk coverage is typically divided into three shifts: the morning shift runs from roughly 7am to 3pm, then the afternoon shift comes in from 3pm to 11pm, and the overnight, or night audit, shift lasts from 11pm to 7pm.
It's not for everyone, but for those who have a passion for variety, customer service, and a fast-paced, exciting work environment, it's a great place to work. 1. You're making people happy: This is one of the best parts of working in a hotel.
Firstly, it is often a very busy and stressful environment as you are dealing with customers on a daily basis. You may also have to deal with difficult guests or situations that require quick thinking and problem solving skills.
Pro tip: Tip everyone: While most travelers know to tip a bellman or valet, few leave anything for the front-desk agent—despite their enormous power to influence the quality of your stay. “The front desk isn't a tipped position, so when you do tip, it makes them beholden to you,” Tomsky said.