Is it better to check-in on Marriott app or in person?

Marriott Bonvoy® Members are encouraged to use the Mobile App, as it is tailored to your Membership tier and you will have access to Mobile Key and Mobile Chat. Marriott Bonvoy® Members using Web Check-In are still entitled to all Member benefits based on current status.



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The Best Rate Guarantee is a promise from Marriott that you will find the lowest rates through its own channels. These include marriott.com, its phone reservation line, the Marriott app or the hotel.

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Using mobile check-in can reduce check-in time by 70% 73% of hotel operators think that contactless technology is becoming an essential part of the hotel industry. 90% of surveyed millennials prefer to skip front desk lines by checking in via their mobile device.

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If you're short on time, here's a quick answer to your question: Marriott typically authorizes your credit card at check-in to cover incidentals, but the full payment for the room and tax is not charged until check-out.

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Most hotels no longer take a deposit for a check-in. They now process a pre-authorization of a fixed amount to your nominated credit card, usually at check-in. This will not be billed to your account and in most instances is reversed when you check-out from the hotel.

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For a short-haul flight where you are only taking hand luggage, checking in online saves a lot of time and is therefore much better than checking in at the airport. If, on the other hand, you have to check in bulky luggage, it is better to use the classic check-in at the airport for security reasons.

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Checking in online is far more convenient than checking in at the airport. However, if you have to check in special luggage such as bulky goods or a pet, you should rather use the classic method.

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If it's feasible, wait until the day you need the hotel room to book it. The later in the day, the better. After 4 p.m., hotels know the odds of selling a room are pretty slim, so you're more likely to get an even lower rate. On average, the same-day rate of a hotel room is 10% cheaper than booking in advance.

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You can get automatic Gold Elite status with Marriott Bonvoy just by holding a certain travel or hotel credit card. The Marriott Bonvoy Bevy™ American Express® Card and the Marriott Bonvoy Business® American Express® Card both offer complimentary Gold Elite status as a perk of card membership.

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Marriott International is known as an innovative leader in luxury hospitality. Each of our globally recognized luxury brands offer owners long term value through category leadership, engagement with loyal and coveted consumers, and dedicated luxury expertise to support operations.

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Elite Membership Tiers
  • Silver Elite* 10 nights per year. Make the most of your stay. ...
  • Gold Elite. 25 nights per year. Do more of what you love. ...
  • Platinum Elite. 50 nights per year. More room to spread out. ...
  • Titanium Elite. 75 nights per year. ...
  • Ambassador Elite. 100+ nights per year + $23,000+ USD qualifying spend per year.


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Overall, mobile check-in apps offer a lot of benefits to both hotels and guests. They are convenient, easy to use, and can save a lot of time, which makes them a great solution for all hotels. If you're looking for a way to streamline your hotel's check-in process, mobile check-in apps are the way to go.

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What do I need to bring to the hotel for check-in?
  • Government-issued photo identification such as driver's license or passport. ...
  • Hotel confirmation number, which can be found on your itinerary. ...
  • Valid credit card to guarantee the reservation and for incidental charges or fees that may be incurred during your hotel stay.


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Most hotels require that travelers check out by 11:00 a.m. or noon so housekeepers have time to clean rooms for the next guest. Be sure you know the deadline at your hotel so you can plan accordingly. If you need a little extra time, call the front desk as far in advance as you can and see if they can accommodate you.

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