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Is it safe to book a holiday with TUI?

Our package holidays come complete with ATOL and ABTA protection, so you can rest assured that you're financially protected, whatever happens. Plus, with our package holidays, everything from your flights to your transfers are taken care of ? so, all you need to worry about is, well, nothing?



Booking a holiday with TUI is considered very safe due to the high level of consumer protection that comes with a "package holiday" provider. Under the EU and UK Package Travel Regulations, TUI is legally responsible for every part of your trip; if your flight is cancelled or your hotel is not as described, TUI must provide an alternative or a refund. Most importantly, TUI bookings that include a flight are protected by the ATOL (Air Travel Organisers' Licensing) scheme, which ensures you won't lose your money or be stranded abroad if the company goes insolvent. For non-flight packages, protection is typically provided via ABTA. In 2026, TUI also utilizes advanced real-time crisis management teams to handle natural disasters or political unrest, as seen in their large-scale evacuations during the Rhodes fires. While no company is immune to individual service glitches, the "Gold Standard" of package travel insurance makes TUI one of the most financially secure and protected ways to travel globally.

People Also Ask

The major issue with TUI is that they don't fly every day to all destinations and their schedule may require that you take off additional time to take advantage of their flight schedule In my case, TUI only flies on Mondays and Fridays to Orlando (or vice versa).

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The travel operator added that holidaymakers were spending more money while they were away, often opting for longer breaks and choosing a higher-quality hotel or room. More customers were booking package tours, pushing Tui's average prices higher, including a 20% increase on summer 2022 breaks.

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Sun – 2022 Most Trusted Travel Company A travel brand you can trust? TUI is proud to be awarded the 'Most Trusted Travel Company' in The Sun Travel Awards 2022, as voted for by Sun readers.

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ranked each provider from top to bottom depending on their overall score, which has seen holiday firms Jet2holidays and Kuoni come out on top in joint first of the best beach and resort package providers. On the other end of the list, eDreams has been ranked at the bottom whilst TUI's rating has dropped down.

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It's much better to book through a hotel's website or app or reservations phone line. Why? That way you're directly booking with the hotel, they know the hotel's reservation and cancellation policies and can tell you what special deals or promotions that are currently available.

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Sunday is the best day of the week to sit down and book air flights. Travel website Expedia has analysed billions of booking data points to reveal when the cheapest deals for airfares are.

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“With over 3,000 responses on a recent poll I posted, 77% said that easyJet had the best customer service, followed by Ryanair at 15% and Wizz Air at a mere 9%. However, by adding Tui and Jet2 into the mix, easyJet slipped down to third place after Jet2 – who stormed ahead – followed by Tui.”

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And the majority of our flights get you away on time. But no one's perfect, so, unfortunately, flight delays sometimes happen. We know it can be seriously frustrating, and we'd like to apologise for any disruption caused.

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How Strict Are TUI On Hand Luggage Size? As with all airlines, TUI is very strict about hand luggage restrictions. If your hand luggage does not fit through the TUI sizer at the check-in desk, you run the risk of being charged extra; not the kind of holiday surprise anybody wants!

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For more than 20 million customers TUI Group offers all services under one roof with leading tour operator brands, 1,600 travel agencies, online portals, airlines and incoming services.

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