In 2023, JetBlue was generally regarded as a high-quality "hybrid" airline that sat between a low-cost carrier and a full-service legacy airline. It was particularly famous for offering the most legroom in coach among all U.S. domestic airlines and for providing free high-speed "Fly-Fi" internet to every passenger, regardless of ticket class. Their "Mint" business class was frequently cited as one of the best domestic premium products in the world, featuring lie-flat seats and high-end dining. However, the airline struggled in 2023 with operational reliability; it faced significant delays and cancellations, particularly in its Northeast hubs like JFK and Boston, often due to weather and air traffic control congestion. Customer satisfaction scores were a mix of praise for the "in-flight product" (the snacks, seats, and entertainment) and frustration over the "on-time performance." While it remained a favorite for travelers seeking a more "human" and tech-friendly experience than the "Big Three" carriers, the 2023 season highlighted that even a well-loved brand could be hampered by the infrastructure challenges and staffing shortages that plagued the entire aviation industry following the pandemic recovery.