Things were so bad last year, The Guardian called it the “summer of lost luggage,” and the stats back that up. After years of improved baggage arrival rates, a report in May by the aviation data company SITA found the rate of mishandled bags almost doubled globally from 2021 to 2022, to 7.6 bags per 1,000 passengers.
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The International Air Transport Association (Iata) said there were 4.5 billion air passengers in 2019 and estimates this year will see 4.4 billion. In the first half of 2023, the number of mishandled pieces of luggage was 5.7 million, down from 5.8 million in the first half of 2019.
Europe was the worst performer, with 15.7 mishandled bags per 1,000 passengers, a threefold increase from the previous year. This compared to 6.35 per 1,000 passengers in North America and three per 1,000 in Asia.
American Airlines is the number one worst airline for losing or damaging your luggage, with 5.34 incidents per 1,000 bags. Although it's a low percentage compared to the total number of bags checked, American Airlines still takes the dubious distinction of being the airline most likely to lose your luggage.
The rate of baggage mishandled across the world is also on the rise: up 24% last year, with 8.7 suitcases per 1,000 international passengers not arriving on time.
When does an airline consider a bag lost? Airlines may have different policies to determine when a bag is officially lost. Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another.
Travelers who lose their luggage during a domestic flight can claim up to $3,000 per person. In the case that a luggage piece contains the belongings of two air passengers, then the maximum compensation amount will be $6,000.
Bags that are missing are tracked using the World Tracer system. Usually, they appear somewhere within a day or two and go on to be reunited with their owners. With most airlines, passengers qualify for compensation after their bags are lost for more than 24 hours to cover necessary expenses.
By Euronews TravelChecked baggage is being lost all over the world due to staff shortages. Here's what you can do to arrive at your destination with your luggage. Lost luggage is piling up at Frankfurt Airport as customers face “disgraceful” queues and last-minute cancellations.
Absolutely! Every airline is responsible for their passengers' lost belongings and will make every attempt to reunite the luggage with its owner. But some bags can end up sitting for months with nobody claiming them, and they're eventually sold to the public instead of sitting in a storage facility forever.
Consider filing a lawsuit against the airline in small claims court. Small claims courts handle a wide variety of property-related lawsuits which include lawsuits for lost luggage by an airline. Small claims court is also an affordable and user-friendly way for you to sue an airline for lost or delayed luggage.
If your checked-in luggage is lost, damaged or delayed, the airline is liable and you're entitled to compensation up to an amount of approximately EUR 1 300. However if the damage was caused by an inherent defect in the baggage itself, you're not entitled to any compensation.
Allegiant AirAllegiant is also the U.S. airline least likely to mishandle your luggage, according to the 2021 Air Travel Consumer Report. Over the 12-month period studied, Allegiant handled 446,862 bags and just 877 were mishandled. The airline only mishandled 1.96 bags out of 1,000.