Is Lyft losing customers?

Lyft has failed to attract the same number of customers as before the pandemic, with its 20.4 million active riders last quarter falling short of its 22.9 million customers in the last quarter of 2019. Uber's monthly active users have grown by 18% in the period, per FactSet.



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Lyft reported a net loss of $187.6 million, or 50 cents a share, including stock-based compensation costs and related payroll expenses of $186.6 million. In the year-ago period, the company lost $196.9 million, or 57 cents a share.

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Lyft began the year mired in the same ditch it ended in last year, with its ride-hailing service struggling to recover from a pandemic-driven downturn that triggered a change in leadership and layoffs that wiped out a quarter of its workforce.

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All in all, Uber drivers in 2022 were grossing about $1,040 on average per month, while Lyft drivers were grossing $787 per month.

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Uber can be less expensive than Lyft for the average journey—research suggests that Uber is the cheaper company, with the average trip costing $20 compared with the $27 you would spend for an average Lyft trip. Also, Uber can be used around the world, whereas Lyft is only available in the U.S. and Canada.

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Given Lyft's liquidity position and cash burn rate, I do not believe it will survive through 2024. Lyft may eventually find an activist or strategic buyer, but it may lack sufficient strategic value in today's economy.

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Now, the San Francisco-based company is facing an existential crisis as it trails its much larger competitor, Uber, amid ongoing questions about the long-term viability of ride-hailing as a business. Since the pandemic, some analysts have questioned whether Lyft can survive as an independent company.

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The short answer is that, no, Lyft is not profitable. The company has never reported an annual net profit, and 2022 reversed two years of declining net losses with a $522 million higher loss than the previous year.

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Shares of Lyft plunged nearly 15% in after-hours trading Thursday following the earnings results. The latest earnings report comes on the heels of Lyft shaking up its the C-suite and announcing plans to cut 26% of its employees as it fights for market share and profitability.

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The company has been working on autonomous vehicles, which is a significant expense. Additionally, Uber has been expanding its operations worldwide, which requires a lot of investment. The company has also been involved in several legal battles, which have resulted in significant expenses.

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In terms of revenue, Uber is about 10 times the size of Lyft. Granted, more revenue means Uber is spending more on variable costs like driver compensation and administrative support. More revenue, however, also means Uber can spend more on research and development, which in turn maintains its technological edge.

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Why is Lyft cheaper than Uber? Lyft has claimed to be the cheapest for Uber ride-sharing as it charges you less than what Uber charges per hour and on the contrary, Uber pays less to the drivers for about $2 per hour. This is why people prefer Lyft to ride and drive.

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Which Is Better for Customers: Lyft or Uber? Although Uber and Lyft are similar, Uber has the larger share of brand recognition and market share. Cost seems to be a significant factor in usage, and some customers use a third-party app to compare ride-sharing costs before deciding which service to use.

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Uber customers typically get where they are going faster or cheaper than they would by taxis. Partygoers can rely on being able to find available Uber drivers through their apps late at night. The combination of Uber and expanding online grocery delivery is making it more practical to live without a car.

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Lyft has been branded as a somewhat more ethical alternative in light of the many Uber scandals that have plagued the company over the years. Uber does have Uber Eats in its arsenal, a meal delivery service that competes with DoorDash and GrubHub.

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Lyft was long seen as the safer alternative to the “frat culture” of Uber, but that characterization may have since been proven wrong, USA Today reports. Attorneys representing Lyft assault victims cite the high number of suits, the severity of the allegations, and the relatively larger size of Uber versus Lyft.

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Lyft went from 22 to 33 percent market share in the US from 2017 to 2018, although that growth has cooled off, with the company achieving 29 percent market share in 2020. Lyft launched several initiatives that attempted to paint its service in a more positive light, as Uber was chastised for its employment model.

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Financial Highlights for Second Quarter 2023 Gross Bookings grew 16% year-over-year (“YoY”) to $33.6 billion, or 18% on a constant currency basis, with Mobility Gross Bookings of $16.7 billion (+25% YoY or +28% YoY constant currency) and Delivery Gross Bookings of $15.6 billion (+12% YoY or +14% YoY constant currency).

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Uber's gross bookings reached $33.6 billion in the second quarter, up 16% from $29.1 billion a year ago. Gross bookings represent top-level spending by Uber customers in a period, from which Uber earns a fraction as revenue. In Q2 2023, Uber's revenue totaled $9.23 billion, up 14% from $8.1 billion a year earlier.

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Ridesharing companies were founded after the proliferation of the Internet and mobile apps: Uber was founded in 2009, Ola Cabs was founded in 2010, Yandex Taxi was launched in 2011, Sidecar was launched in 2011, Lyft was launched in 2012, DiDi was launched in 2012, Careem began operations in 2012, Bolt was founded in ...

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