U.S. The current company was founded in 1983, when the previous owners sold the Ritz-Carlton brand name and the Ritz-Carlton hotel in Boston, Massachusetts. The brand was subsequently expanded to other locations. The company is a subsidiary of Marriott International.
In 1904, John Jacob Astor built the St. Regis New York as a sister property to his part-owned Waldorf-Astoria Hotel. Exhibiting luxury and technological advance, each room had its own telephone. Ownership changes, a new wing, and restorations occurred over the following decades.
The Ritz-Carlton's Famous $2,000 Rule is a customer service policy that empowers the hotel's employees, referred to as ladies and gentlemen, to spend up to $2,000 per day, per guest, without seeking approval from their superiors, to resolve any guest issues or complaints.
The Crowne Plaza brand is owned by InterContinental Hotels Group (IHG), a British multinational hospitality company. The company was founded in 1777 as Bass Brewery, but it was not until 2003 that it became the IHG we know today. Crowne Plaza was founded in 1983 as part of Holiday Inn, another brand owned by IHG.
Marriott International is known as an innovative leader in luxury hospitality. Each of our globally recognized luxury brands offer owners long term value through category leadership, engagement with loyal and coveted consumers, and dedicated luxury expertise to support operations.
The current company was founded in 1983, when the previous owners sold the Ritz-Carlton brand name and the Ritz-Carlton hotel in Boston, Massachusetts. The brand was subsequently expanded to other locations. The company is a subsidiary of Marriott International.