A fundamental part of earning that trust means being clear about how we use your information and protect your human right to privacy. We know it can feel scary when companies use your information so we've put in place strong policies and practices that respect your privacy in both physical and digital spaces.
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What we don't allow. Physical intrusions: Hosts, guests, and those affiliated with them or working on their behalf must not access or attempt to access any private spaces without prior permission. In shared stays, this refers to bathrooms when the guest is inside, bedrooms, or beds in shared rooms.
Hosts don't need hidden cameras and microphones to spy on you during your stay. They can monitor the Airbnb's WiFi network and snoop on your online activity. The sites you visit will be plainly visible, letting the host know things you might not want them to.
Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.
Any information shown on your user profile can be seen by other users of the Airbnb community. Your information may also be highlighted to users across Airbnb, outside of your profile.
Carefully review the home information, photos, and the host's profile for any red flags. If you're renting from a company with multiple listings, check their social media profile for complaints or bad reviews. As a general rule, if something looks too good to be true, it probably is.
You as a Guest invite additional Guests to a booking, certain information is shared with each additional Guest, such as your name, travel dates, Host name, Listing details, Accommodation address, and other related information.
To help provide Hosts and guests with peace of mind, security measures like security cameras and noise monitoring devices are allowed, as long as they are clearly disclosed in the listing description and don't infringe on another person's privacy.
Safety measures to protect hostsAirCover includes guest identity verification and $3 million in damage protection to better protect hosts from issues that guests may cause. Safety issues can happen at any form of lodging, and Airbnb is generally considered safe.
What we don't allow. Physical intrusions: Hosts, guests, and those affiliated with them or working on their behalf must not access or attempt to access any private spaces without prior permission.
Ask for a refund: If you need to request a refund because of the issue, there's a higher chance your Host will accept your request if you can agree on an amount first. Send a request to your Host for the refund in the Resolution Center and provide the details of the issue along with the photos or video.
What you need to know: The good news is, fake listings are rare. All you need to do to protect yourself is to stay on the Airbnb platform throughout the entire process — from booking, to communicating, to payment.
Contacting Hosts is as simple as sending them a quick message on Airbnb to let them know you're interested in their place or experience. For your safety and privacy, guests and Hosts only receive each other's phone numbers after a reservation is confirmed.
How Can I Trust My Host? As a new Airbnb user, I recommend you only stick to established hosts when booking your first place. One way to do this is to filter your search so you only see places hosted by “Superhosts”. Superhost status is given to hosts who've earned and maintained Airbnb's highest standards.
YOU COULD BE IN DANGER IN A FIREBecause they are not licensed, they are also not regulated by the local Building & Fire Prevention department to ensure that the residential property is in compliance with the fire and safety codes for transient use. If a fire breaks out, you are on your own.