Your passenger rights Then the airline is responsible for refunding you, regardless of whether you booked via a travel agent or directly through the airline. The money is always paid into the same bank account from which you paid for the ticket.

In 2026, the responsibility for a refund depends on who you paid directly. If you booked through a travel agent or an Online Travel Agency (OTA) like Expedia, the travel agent is your primary point of contact for the refund. The airline typically returns the funds to the agent's account, and the agent then processes it back to you. However, according to 2025/2026 DGCA and DOT regulations, the airline remains ultimately liable for the money; if an agent is uncooperative, the airline must ensure the refund is completed within a reasonable timeframe (typically 21 days). For a high-value "pro-tip," always check if your ticket was "consolidator fare" or "published fare"—if it's the latter, you might occasionally be able to bypass the agent and deal with the airline directly for a faster cash return, though this is rare in the complex world of modern ticketing.