Is Uber Eats no contact?

The safety and well-being of everyone who uses Uber Eats is always our priority. We have updated our delivery experience to be as contactless as possible: all deliveries are now contact-free and we have communicated to Eaters that all orders will be delivered this way.



Yes, Uber Eats is fundamentally a “no-contact” delivery service by design. The default expectation is that the delivery person will leave your order at your door, take a photo for proof, and then leave without any physical interaction.

However, the level of contact can vary based on your specific instructions and the delivery location. Here’s a breakdown:

Standard No-Contact Delivery (The Default)

  • How it works: After the driver arrives, they will place the order at your specified location (e.g., “At my door”), take a photo, and notify you via the app.
  • Your role: You can grab your food after the driver has left. This minimizes contact for both parties.

How to Ensure a No-Contact Delivery

To make sure your delivery is contactless, you can add instructions in the app: 1. During checkout or after placing an order, go to the delivery instructions section. 2. Select options like “Leave at door” or “Leave at the door: Knock/Don’t knock.” 3. You can also write custom instructions (e.g., “Leave on the bench by the door,” “Leave with concierge”).

When Contact Might Occur

While rare, there are exceptions: Building Access: If you live in an apartment or secure building and don’t provide a gate code or specific instructions, the driver may need to call you to gain entry. “Meet at door” or “Meet outside” Instructions: If you (or someone who placed the order) accidentally selects this option, the driver will wait for you. Alcohol or Age-Rest

People Also Ask

The app will let you cancel an order up until your delivery person is dispatched to the merchant. We can only guarantee a refund if you cancel before the merchant has accepted your order. To cancel an order in the app yourself: Navigate to your live order and tap “Help” in the upper right area of your screen.

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If you read through the Terms of Service from any of these delivery platforms, you'll notice that your acceptance rate doesn't really matter. Remember you're an independent contractor, and you have the right to accept or decline the offer given to you. You cannot be punished by termination for doing so.

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The delivery person will only know an approximate delivery location until they collect the order. Then they'll typically have access to your first name, initial of your last name and exact delivery location.

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The restaurant will not be responsible for any costs associated with support tickets. The restaurant service fee will still apply to all refunded orders. Refunds that the restaurant are responsible for will be automatically deducted from the restaurant's weekly payment statement.

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Do Uber Eats Drivers See Tips Before Delivery? If a customer tips before checking out, Uber Eats drivers can see the tip. This is often what helps drivers determine if they'll take an order. On average, Uber Eats drivers make $10 an hour without tips, so they rely on the tips to make more money.

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What Is Uber Eats Tip Baiting? Tip baiting is when a customer leaves a tip with the intent of enticing a driver to accept their order, then removes the tip after the order is delivered. By doing this, the customer gets their order delivered to them quickly and saves money by not tipping.

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If you cancel before the restaurant accepts, you receive a refund. If you cancel after the restaurant accepts, you receive a partial refund. If you cancel before the driver picks up the food, you receive a partial refund. If the order is only partially refunded, delivery charges still apply.

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If the restaurant does not have its act together and the driver thinks his/her time is being wasted then one or more drivers may cancel. Each time a trip is canceled a new driver will be contacted to pick up the order. I drove Uber Eats for a short time then decided to focus on passenger trips.

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Felony convictions in the last 7 years. Serious criminal convictions—including sexual assault, sex crimes against children, murder/homicide, terrorism, human trafficking, and kidnapping—at any time in the driver or delivery person's history. Any serious criminal charges that are still pending.

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If you are making a very brief stop, you can make it a round-trip by either asking the driver politely to wait for you or leverage the multiple destination feature on the Uber app.

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