All of my office staff use uber and none have had any issues. Uber is the next big thing in Taxi [ cab] services in Nairobi. The app is fantastic and also allows whoever recommends you to earn some royalty points. Very reliable, highly recommended.

In 2026, Uber is generally considered one of the safest ways to navigate Nairobi, especially for tourists and expats. The app provides critical security features like GPS tracking, driver identification, and the ability to share your "live trip" with friends. It is significantly safer than "matatus" (minibuses) or hailing unmarked taxis on the street. However, basic precautions are still necessary: always verify that the license plate and driver match the app before entering the vehicle. It is advised to avoid "Uber Boda" (motorbikes) if you are not an experienced rider, as traffic in Nairobi can be chaotic. Most safety incidents occur late at night in isolated areas, so try to book your rides from well-lit, populated locations. Paying via the app (credit card or M-Pesa) is safer than carrying large amounts of cash. Overall, while Nairobi has a reputation for "street crime," Uber’s digital footprint acts as a strong deterrent, making it a reliable and secure transit choice.