Is United a 5-star airline?

United Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service.



No, United Airlines is not currently a 5-star airline; it is officially certified as a 3-Star Airline by Skytrax, the international air transport rating organization. This rating reflects a "fair" standard of product and staff service across both its airport and onboard environments. While United has made massive investments in its premium Polaris Business Class and Premium Plus cabins, which often receive 4 or 5-star reviews for seat comfort and amenities, its overall score is brought down by inconsistencies in economy class service and older aircraft interiors. In 2026, the "5-Star" designation remains an elite club reserved for a handful of world-class carriers, primarily based in Asia and the Middle East, such as Qatar Airways, Singapore Airlines, and ANA. United is currently focused on its "United Next" plan to retrofit its entire narrow-body fleet with seatback screens and larger overhead bins to improve its rating and compete more effectively with its domestic and international rivals.

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The World's Top Airlines of 2023, according to Skytrax
  • Singapore Airlines.
  • Qatar Airways.
  • ANA All Nippon Airways.
  • Emirates.
  • Japan Airlines.
  • Turkish Airlines.
  • Air France.
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In the competition of Delta versus United, there isn't a clear winner. Delta charges less baggage fees and makes basic economy more tolerable for a frugal traveler. United, on other hand, has a stronger loyalty program, cheaper award prices and a stronger presence when it comes to global connections.

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In fact, American outranked United on most metrics in our 2023 Best-Of Awards analysis of major domestic carriers. But United has a few things going for it, including its credit card perks, more legroom in economy plus and the luxurious Polaris class.

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By company revenue Delta Air Lines is the largest by revenue, assets value and market capitalization.

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Southwest Airlines reviews Skytrax, which publishes certified airline ratings, gives Southwest a rating of 4 out of 5 stars based on the quality of its staff and service, including cabin comfort and cleanliness, additional charges, in-flight food and beverages, and customer interactions.

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United Airlines, Inc. is a major American airline headquartered at the Willis Tower in Chicago, Illinois. United operates a large domestic and international route network spanning cities large and small across the United States and all six inhabited continents.

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For travel within the U.S. and Canada, our United First® service provides you with extra space and comfort, as well as complimentary dining and alcoholic beverages. You'll also receive Premier Access® benefits as well as two free checked bags and priority baggage handling.

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One of the top four US carriers along with American, Delta, and Southwest, United Airlines has both wide and narrow-body aircraft of all ages in its fleet. The latest aircraft from United, one of the founders of Star Alliance, is the Boeing 737 MAX and 787 Dreamliner.

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In its list of the 20 overall safest airlines for 2023, U.S. based airlines which made the cut include Alaska Airlines in eighth place, Hawaiian Airlines in 12th, United Airlines in 14th, American Airlines in 19th and Delta Air Lines in 20th, according to Airlineratings.com.

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United Airlines (UA) allows 1 carry-on bag and 1 personal item (purse, briefcase, laptop bag) per passenger fee free. Carry-on should not exceed the following size and weight restrictions: 45 linear inches (22 x 14 x 9 in) or 115 centimeters (56 x 36 x 23 cm) including handles and wheels.

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U.S. Airlines with the Best Legroom Alaska and Hawaiian seats typically have 31 or 32 inches of legroom, too. Delta, American, and United all offer between 30 and 32 inches of legroom depending on the aircraft, with Delta typically sticking closer to a full 32 inches of legroom.

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The 5-Star Airline Rating is the original and unique mark of Quality Achievement and a global benchmark of Airline Excellence, awarded following detailed audit analysis and assessment of airline product and front-line service standards.

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The 4-Star rating represents where the airport / cabin staff service or product standards are meeting a good quality level (but not the best) for the relevant rating topic item. In some instances, a potential 5-Star rating may be lowered to 4-Star if the consistency is not being delivered.

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