Is United Airlines rated good?

Passenger reviews on United (UA) United is a American carrier. Frequent travelers give the airline an average rating of 6.8/10. This is below the general average . Over the last 12 months the rating has been trending upwards.



In 2026, United Airlines is generally rated as a robust, 3-star global carrier by Skytrax, reflecting a balance of high-end product investments and the operational challenges of a massive network. United is particularly praised for its Polaris Business Class, which features lie-flat pods and exclusive airport lounges (like the Polaris Lounge at OAK and ORD) that are widely considered the best in the United States. Its "Premium Plus" (Premium Economy) is also highly regarded for its seat comfort and enhanced dining. However, ratings for standard Economy can be more varied, with frequent feedback regarding consistent but basic service and varying levels of cabin cleanliness depending on the aircraft's age. On the safety front, United remains a world leader, consistently appearing in the top tier of safest airlines globally due to its aggressive investment in pilot training and data-driven safety management systems. While it may not offer the "boutique" luxury of Middle Eastern or Asian carriers, United is considered a highly reliable "workhorse" for domestic and transatlantic travel, especially for those who value its vast route network and Star Alliance connectivity.

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In the competition of Delta versus United, there isn't a clear winner. Delta charges less baggage fees and makes basic economy more tolerable for a frugal traveler. United, on other hand, has a stronger loyalty program, cheaper award prices and a stronger presence when it comes to global connections.

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In fact, American outranked United on most metrics in our 2023 Best-Of Awards analysis of major domestic carriers. But United has a few things going for it, including its credit card perks, more legroom in economy plus and the luxurious Polaris class.

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For travel within the U.S. and Canada, our United First® service provides you with extra space and comfort, as well as complimentary dining and alcoholic beverages. You'll also receive Premier Access® benefits as well as two free checked bags and priority baggage handling.

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Top 20 safest airlines for 2023
  • Qantas.
  • Air New Zealand.
  • Etihad Airways.
  • Qatar Airways.
  • Singapore Airlines.
  • TAP Air Portugal.
  • Emirates.
  • Alaska Airlines.


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In its list of the 20 overall safest airlines for 2023, U.S. based airlines which made the cut include Alaska Airlines in eighth place, Hawaiian Airlines in 12th, United Airlines in 14th, American Airlines in 19th and Delta Air Lines in 20th, according to Airlineratings.com.

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United Airlines (UA) allows 1 carry-on bag and 1 personal item (purse, briefcase, laptop bag) per passenger fee free. Carry-on should not exceed the following size and weight restrictions: 45 linear inches (22 x 14 x 9 in) or 115 centimeters (56 x 36 x 23 cm) including handles and wheels.

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1. Singapore Airlines: The Singapore flag-carrier has been named Airline of the Year at the Skytrax World Airline Awards 2023 in Paris. Click through the gallery to see the best of the rest.

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Air Canada has been named the “Best Airline in North America” by Skytrax eight times in the past ten years. The award is given based on customer votes and speaks volumes about Air Canada's success.

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While AirlineRatings.com does not officially release rankings for the least-safe airlines, the following carriers featured at the bottom of the list with one-star rankings: Nepal Airlines (Nepal), Airblue (Pakistan), Sriwijaya Air (Indonesia), Blue Wing (Suriname), Pakistan International Airlines and Air Algerie ( ...

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U.S. travelers report that American Airlines is the most unreliable airline in the world when measured by the total flight problems and reported complaints in 2022. American is also the world's largest airline, so this finding may not surprise frequent flyers. However, the other results are fascinating.

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Running since 1929, Hawaiian is among the oldest airlines in the world but, remarkably, it has never suffered a single fatal crash or hull loss.

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United Airlines, Inc. is a major American airline headquartered at the Willis Tower in Chicago, Illinois. United operates a large domestic and international route network spanning cities large and small across the United States and all six inhabited continents.

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The lower fares are an attempt to compete with budget airlines like Spirit Airlines, Frontier Airlines and Allegiant Air, which offer bare-bones fares but add fees to otherwise standard options like carrying on bags, printing boarding passes or a midflight can of Coke.

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Size and scale: United Airlines is one of the largest airlines in the world. It has a large network of routes and a large fleet of aircraft. This gives United Airlines a competitive advantage over smaller airlines. Brand recognition: United Airlines is a well-known and well-established brand.

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