You can take your Visitor Oyster card to a Visitor Centre, to get a refund of any remaining credit. This will be paid in cash or refunded to your debit/credit card. The Visitor Oyster card will be returned to you for future use.
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You can also use the travel credit on your Visitor Oyster card to buy a ticket for Thames River Services and Circular Cruise Westminster at their ticket offices. Visitor Oyster cards can be reused and never expire.
You can get a refund if you haven't used your ticket and you send it to us before the start date. We do not give a refund for used or partly used One Day Bus & Tram Passes, Day Travelcards or single or return paper tickets.
If you're still in LondonIf your remaining credit is £10 or less, you can get a refund from a Tube station ticket machine. You may get a refund at a Visitor Centre (except Gatwick). Your Visitor Oyster card will be cancelled when we process this refund.
Your Visitor Oyster card offers daily capping. This means you can travel as much as you like in a single day and the amount you pay for your travel is limited (or capped). Find prices for daily capping and Day Travelcards. Use your card and save money at restaurants, shops, galleries and entertainment venues.
Is it cheaper to use Oyster or contactless? As both cards use the same Pay As You Go system and are compatible with the TfL Oyster & Contactless app, the costs are comparable. As a tourist in London, it can be worth getting an Oyster Card as part of the London Pass.
Cons: A £7 cost applies when you get a standard or visitor card. You'll need to top it up in advance of travel. You can't use an Oyster card at any station between Reading and Iver.
At Oyster Ticket Stops in many newsagents in London (7 Day and Monthly Travelcards) At ticket machines at Tube, London Overground, most Elizabeth line and National Rail stations (7 Day and Monthly Travelcards) At Visitor Centres (All Visitor Centres sell 7 Day and Monthly Travelcards.
You can't pay accidentally—your contactless card or payment-enabled mobile/wearable device must be within 2 inches of the terminal for the transaction to take place. And you won't be billed twice, even if you accidentally tap twice.
If you do not tap out your Oyster card, you will be charged the maximum fare for that journey. This this because most fares are based on zone, distance and time of travel. For you to pay the correct fare, the TfL charging system needs to know your destination station. Tapping out tells TfL the entirety of your journey.
If your claim is successful, you'll be refunded the value of a single fare for the delayed journey. If your claim is unsuccessful and you believe that you are entitled to a refund, you can appeal by calling us on 0343 222 1234 Monday to Friday 08:00-20:00 (charges may apply) or online via our Help & Contacts page.
Transport for London (TfL) aims to provide refunds within 10 working days. There are instances, such as complex claims or a large volume of claims arriving at once, when this is not always possible.