WestJet is a Canadian low-cost carrier. This airline is rated amount the Top 10 low-cost carriers on Flight-Report. Frequent travelers give the airline an average rating of 7.2/10.

As of early 2026, WestJet’s reputation is in a state of transition, often receiving mixed reviews from frequent flyers. Historically known for its "owner-operator" friendly culture, recent feedback has highlighted concerns regarding reduced legroom (with some new configurations offering a tight 28-inch pitch) and a shift toward a "low-cost carrier" model with more frequent upcharges for baggage and seat selection. However, it remains a "good" airline in terms of safety and network reach, serving as Canada’s second-largest carrier with an extensive domestic and increasing transatlantic presence. For travelers who value punctuality and a robust rewards program (WestJet Rewards), it remains a solid choice, particularly when flying on their newer Boeing 787 Dreamliners, which offer a competitive long-haul product. The consensus in 2026 is that WestJet is a reliable "value" option, but it no longer provides the "premium" inclusive experience it was once known for, making it essential to read the fare rules carefully before booking to avoid unexpected fees.