Should I get digital or plastic Railcard?

Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.



People Also Ask

You cannot swap a plastic Railcard to a digital Railcard. However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard.

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Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.

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You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.

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In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.

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The simple answer is that not every Railcard is valid all of the time. Some of them are only valid in some parts of the country and others are only accepted at certain times of day. If you're travelling in First Class, then you might only be able to buy certain kinds of ticket.

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Please allow up to 5 working days for your Railcard application to be reviewed and approved. Once approved, your Disabled Persons Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.

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In the unfortunate scenario where you lose your device, you can simply add your digital Railcard to a new device. If your Railcard is already associated to two devices, please log in to your account and you will find an option to Manage your devices for any active Railcards you own.

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You cannot swap a plastic Railcard to a digital Railcard. However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard.

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You don't need to live in Britain or be a UK citizen to be eligible. However, they can only be posted to UK addresses. Buy in person at a staffed railway station (each railcard is different, so it is best to check beforehand with Railcard Help to see if there are any documents that you will need to bring with you).

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A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train.

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If you have purchased a digital 16-25 Railcard, in most cases it will be available to use straight away.

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Please go to Manage my Railcard on the website homepage to log in to your account. Once logged in, on the top right of your account summary page, please click on your 'Menu Profile' and select 'Personal Details'. You will be given the option to update or change your personal details.

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“The terms and conditions of e-tickets are clear that the customer must activate and take the ticket with them when they travel. A photograph or screenshot is not acceptable, as this is not the ticket and could be used by anyone.

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The Railcard is for your use only, and provides discounts only on tickets bought for your own use.

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