Should you send a welcome message on Airbnb?

While it may sound like magic, many hosts swear by a welcome letter for their success. A well-thought-out welcome letter will help create a positive first impression for your Airbnb guests. This welcome message will also present you as a caring host.



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A warm welcome No matter what kind of day you're having, always greet your guests with a smile when you welcome them to your Airbnb.

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A few days before check-in, it's a good idea to remind guests about the details of their upcoming stay so they can start planning their arrival. You can send these messages up to 14 days ahead using the Before check-in action. You may want to restate the details you shared in your After booking message.

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Follow their house rules and any special requests Always follow the house rules set out by your host, and be mindful of any special requests that they make for the duration of your stay. Remember that their rules are in place for a reason (keeping the property clean and safe, minimizing noise, etc.).

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Scheduled messages
  1. Dear guest first name, thank you for confirming your reservation.
  2. I am excited to welcome you on check-in date on or after our check-in time, which is check-in time.
  3. As a reminder, here are our house rules: house rules.


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I hope your journey from [guest's destination] was pleasant and comfortable. Allow me to introduce myself to you – my name is [insert your name]. I'm a [insert your profession]. Some of my hobbies include [insert hobby], [insert hobby], and making sure my guests have the best stay at my Airbnb property!

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Once you arrive, look over the space to make sure everything's in order—and take photos of anything broken or unclean.

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It's not necessarily about having a super luxurious space or the most high-end amenities. Instead, consider small gestures that can have a big impact, like offering your favorite local coffee or a handwritten welcome note. Here, hosts share some simple, budget-friendly ideas for giving guests an unforgettable stay.

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Hosts don't need hidden cameras and microphones to spy on you during your stay. They can monitor the Airbnb's WiFi network and snoop on your online activity. The sites you visit will be plainly visible, letting the host know things you might not want them to.

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How to screen Airbnb guests: 5 ways to ensure safety and prevent damages
  1. Have detailed house rules. The first way to vet guests is to set vacation rental house rules which they must accept before booking. ...
  2. Check the guest's Airbnb profile. ...
  3. Ask the right questions. ...
  4. Verify guest IDs. ...
  5. Ask for a security deposit.


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Setting up a communication strategy
  1. Download the Airbnb app to your phone and turn on notifications. You can receive notifications via text, email, or directly from the app.
  2. Use quick replies. ...
  3. Try scheduled messages. ...
  4. Enlist a Co-Host to help respond to guests if you're going to be unable to monitor your phone or email.


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What Should I Include in My Airbnb Welcome Letter? [A Full Checklist]
  1. Address and Directions. Remember that your guests may have never traveled to your city or town before. ...
  2. Check-in and Checkout Instructions. ...
  3. WiFi Password & Instructions. ...
  4. Basic Area Guide. ...
  5. House Rules. ...
  6. Appliance Instructions. ...
  7. Your Contact Information.


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Treat your Host's home like your own Cleaning fees set by Hosts are only meant to cover the cost of standard cleaning between reservations (laundry, vacuuming, etc.). Litter: Guests should put their trash in designated trash receptacles and be mindful of excessive amounts of trash.

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Airbnb hosts set their own rates, so there's no need to tip There's no need to tip your Airbnb host because they're not technically service staff. While they may go above and beyond to make your stay amazing, they're essentially hosting you in their home rather than filling the role of support personnel.

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