What activity happens during the pre arrival stage?
What activity happens during the pre arrival stage? Pre-arrival: The interaction between a guest and a hotel before the guest arrives at the hotel forms the pre-arrival phase of guest cycle. Reservation is the most important pre-arrival activity. During this phase, the guest first selects a hotel for stay.
What includes pre arrival arrival occupancy and departure?
Guest cycle refers to the distinct stages of guest interaction between the hotel and guests. On the basis of the stage of interaction and activities involved, the Guest Cycle is broadly, classified into four main stages based on the activity type. These are: Pre Arrival, Arrival, Stay and Departure.
What is an example of pre arrival?
An example of pre-arrival guest communication is sending a welcome message or email to customers a few days before they check in. You might mention what time they can arrive and the best ways to get to the location via car and public transport.
What is pre arrival and arrival?
Pre-arrival is the stage at which a guest chooses a hotel. Arrival occurs when a guest physically arrives at and checks in at a hotel. Occupancy, the third stage, occurs when a guest is already staying at a hotel.