What airline has the most customer complaints?

In 2022 , Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.



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Among the four biggest airlines — American, Delta, Southwest, and United, which together account for about 80 percent of air travel — Delta had the lowest number of complaints per passenger, the report says.

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The most unreliable airlines in the United Kingdom easyJet received 10,494 complaints over a 12-month period and only managed to resolve 54% of them. The second most unreliable airline was another one with its headquarters at Luton Airport: TUI, the UK subsidiary of the German TUI Group.

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Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.

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British Airways is a British carrier. Frequent travelers give the airline an average rating of 7.3/10. This is above the general average . Over the last 12 months the rating has been trending upwards.

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Here's the ranking of US airlines from MOST complaints in May 2022 to LEAST complaints in May 2022:
  • American Airlines (575 complaints)
  • United Airlines (400 complaints)
  • Frontier Airlines (301 complaints)
  • Delta Air Lines (281 complaints)
  • Spirit Airlines (269 complaints)
  • JetBlue Airways (244 complaints)


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While air travelers aren't quite as peeved by these behaviors, other annoying habits include removing your shoes (23.59 percent), flirting (21.89 percent), getting out of your seat too often (19.95 percent), utilizing overhead bin space too far from your seat (18.12 percent), being overly affectionate with your partner ...

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While AirlineRatings.com does not officially release rankings for the least-safe airlines, the following carriers featured at the bottom of the list with one-star rankings: Nepal Airlines (Nepal), Airblue (Pakistan), Sriwijaya Air (Indonesia), Blue Wing (Suriname), Pakistan International Airlines and Air Algerie ( ...

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“For the most part, pilots fear those things they cannot control,” Smith wrote. “We are less afraid of committing a fatal error than of finding ourselves victimised by somebody else's error or else at the mercy of forces impervious to our skills or expertise.”

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  1. 1 British Airways61%
  2. 2 Virgin Atlantic47%
  3. 3 Emirates47%
  4. 4 TUI Airways46%
  5. 5 Jet2.com45%
  6. 6 EasyJet43%
  7. 7 Qantas43%
  8. 8 Qatar Airways42%


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Wizz Air operates short-haul flights from eight UK airports including Birmingham, Edinburgh, Gatwick and Luton. The airline's overall customer score of 48% put it at the bottom of the ranking, below Ryanair (52%), Eurowings (53%) and British Airways (56%).

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On the reverse, Southwest Airlines had the highest rate of cancellation with a staggering 14.6%, after a massive system meltdown in December. This was followed by Alaska Airlines with 7.6% and Allegiant Air at 5.3%. SOUTHWEST AIRLINES CO.

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And the worst culprit for complaints? Ryanair. Figures show that over the past five years, Ryanair received close to 1,000 luggage-related complaints between 2018 and autumn 2022, more than any other aviation giant. The figures acquired by Forbes Advisor related to lost, damaged or delayed baggage.

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BTS data from July 2021 to June 2022 shows Hawaiian performed best of all U.S. airlines with just a 0.81% cancellation rate. Delta took second place again — with a cancellation rate of 1.63%. Meanwhile, merger partners JetBlue (3.81%) and Spirit Airlines (4.11%) canceled the highest percentage of all flights.

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