As expected, most of the major airlines have all achieved seven out of seven stars. Qantas, Jetstar, Virgin are all on the list. But what's interesting is the number of smaller airlines who have a seven-star ranking. Jetstar, AirAsiaX and EasyJet all made the 7-star list.
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The 5-Star Airline Rating is the original and unique mark of Quality Achievement and a global benchmark of Airline Excellence, awarded following detailed audit analysis and assessment of airline product and front-line service standards.
Southwest Airlines is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
United Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
1-Star Airline RatingThis represents a poor quality of Product delivered across the assessment sectors, combining with low and/or inconsistent standards of front-line Staff Service for the Onboard and home-base Airport.
Only selected airlines worldwide achieve the APEX Five-Star Global Airline Award, and SAS proudly joins this elite group. The APEX Five Star Global Airline Award status was awarded at the 2023 APEX/IFSA Awards Ceremony in Long Beach, California, during APEX/IFSA Global EXPO.
Delta Airlines is known for its high-quality service and you typically pay more because of that. The main category that Delta gets low marks on is affordability. But the positives such as reliability, safety, perks, and their large network of destinations generally outweigh this negative.
2-Star Airline RatingShows airlines delivering a lower total Quality performance, in some instances below the industry average across many rating categories.
A single pilot may be unable to manage critical circumstances alone. While flying, one pilot is usually handling the controls and steering the plane while the other is monitoring for any issues or anomalies. This also allows each pilot to take breaks and avoid fatigue, which can have fatal consequences.
In the competition of Delta versus United, there isn't a clear winner. Delta charges less baggage fees and makes basic economy more tolerable for a frugal traveler. United, on other hand, has a stronger loyalty program, cheaper award prices and a stronger presence when it comes to global connections.
In fact, American outranked United on most metrics in our 2023 Best-Of Awards analysis of major domestic carriers. But United has a few things going for it, including its credit card perks, more legroom in economy plus and the luxurious Polaris class.
The 3-Star Airline Rating is awarded to airlines delivering a fair Quality performance equating to an industry “average” of acceptable product and service standards. This global 3-Star airline rating signifies a satisfactory Product quality across different travel cabins.