What are Disney cast members not allowed to say?

What three words can't Disney employees say? The three words that Disney employees are trained not to say are “I don't know.” “If a guest asks you a question, you always have to have an answer, no exceptions,” an anonymous former Cast Member shared online. “If you don't know it, find out, but don't say you don't know.



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Go no further! We've known since the end of March that traditional character meet and greets were returning to Disney World, Disneyland, Disney Cruise Line, and Aulani Resort beginning April 18. And now we know which characters are giving hugs and autographs at select meet and greets and dining experiences.

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Although Elsa is not the only character with disability in the Disney canon, she is the first princess 1 to be designed with disability in mind, and one of only two human characters with visible disability to make the cut at all since Quasimodo in The Hunchback of Notre Dame (1996).

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Proper attire, including shoes and shirts, must be worn at all times. The parks are a casual, family-oriented environment. Ensuring that the parks are family-friendly is an important part of the Disney experience. In that spirit, we ask you to use your discretion and common sense.

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The real reason the cast members always use two fingers is that in some cultures — particularly in Asian cultures, where pointing tends to be associated with blame — it is considered extremely rude to point with your index finger. And nobody needs that at Disney.

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Disney Cast Members are only allowed to keep a certain number of costumes in their possession at a time. Once they're finished with their costumes, they must return them to a special building so they can be washed and cleaned.

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