What are my rights when a flight is Cancelled?

If airlines cancel a flight for any reason, passengers are legally entitled to a full refund, including for ticket price, taxes, baggage fees, extra charges and ancillary fees.



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According to EC 261/2004, the airline must give you at least 14 days' notice of a cancelled flight. If your flight is cancelled later than this, you're entitled to an alternative flight with the same airline. If this isn't provided, you qualify for a full refund. However, in either case, you can claim compensation.

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How do I accept or refuse a schedule change? Usually, you don't have to do anything when you agree to the schedule change. Just present yourself at the airport after checking-in. If you want a different flight or a refund, however, you must contact the airline.

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How do I cancel someone's flight? If you made the reservation, you just contact whomever you booked it with, and ask them to cancel it. If someone else made the reservation, you have no right if authority to cancel it, unless they used your credit card without your permission to book it.

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That said, most airlines have specific thresholds for what counts as a significant schedule change. Generally, a significant change is when your departure, arrival or connection times change by somewhere between one and two hours or if you're rebooked from a nonstop flight to a connecting itinerary.

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There are several reasons why flights may be canceled, including bad weather, air traffic restrictions, lack of airplane or staff, technical problems, and low passenger numbers.

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For FLEXI bookings, simply make changes online or on our mobile app (if within +/- 1 day of your original travel date) or contact your original booking agent. Alternatively, call our dedicated Customer Service team to check availability and quote your easyJet Plus number to change your flight for free.

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If you are stuck abroad or at the airport because of a flight cancellation, airlines must also provide you with other assistance until you are able to fly to your destination. This includes: A reasonable amount of food and drink (often in the form of vouchers)

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When a flight delay occurs, you are entitled to assistance and a choice between rerouting, reimbursement, or rebooking. If you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding.

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How the major airlines ranked for cancellations in 2022
  • Frontier Airlines – 2.87% of flights canceled.
  • Spirit Airlines – 3% of flights canceled.
  • Southwest Airlines – 3.26% of flights canceled.
  • Allegiant Air – 3.52% of flights canceled.
  • JetBlue Airways – 3.74% of flights canceled.


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Crosswinds greater than 50-60 km/h may cause airlines to delay or cancel flights. Even lower gusts can trigger flight delays or cancellations if the runways are wet or icy, as stiff winds can reduce a plane's ability to brake on the runway.

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Indeed, carriers have “carte blanche” to readjust their flight schedules up to 14 days before departure. They can change the frequency of flights, modify the take-off time and even cancel some flights in order to optimize the use of their fleet.

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If there is a flight delay of 2 hours, the airline staff will usually provide you with vouchers that can be redeemed at local airport restaurants and snack bars.

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In short, the Passengers' Bill of Rights is a piece of legislation that would provide legal protection for fliers in the cases of delays, cancellations, lost baggage, and “junk fees” (in the words of President Joe Biden).

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