What are peoples expectations of hotels?

The list can never be ended but as a general one, guests expect their hotel room to be clean, comfortable and inviting. They want to feel like they are being taken care of and their needs will be met by the hotel. They also expect excellent customer service, both from the front desk staff and from housekeeping.



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Communicate and set expectations Not only does this effectively entice customers to the hotel, but it also helps set guest expectations. By using social media, their website, email and even text, hotels can communicate to the guests at each step of their guest journey.

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Reward Loyal Guests and Personalize the Experience As part of your loyalty programs, provide late checkout for free, establish a tiered loyalty system, or create other amenities and ways to show your gratitude for their patronage. Also, an in-person thank you goes a long way.

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There's no better way to do this than to offer an outstanding food menu selection and amenities, improved room bookings, competitive prices, and discount offers. But that's not all. A challenge common to hotels seeking to attract new guests to their hotel is the challenge of an overcrowded and competitive marketplace.

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The most important aspect of having an attractive room is to keep them clean and tidy. Your customers will likely return if your rooms are organized, well-ventilated, and have excellent customer service. Therefore, ensure the rooms are cleaned and dusted regularly, vacuum carpets, and keep the washrooms pristine.

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11 Things We Love About Hotels
  • 24-hour room service. Breakfast in bed at The Surrey in New York City. ...
  • Designer toiletries. Miami's Betsy Hotel features chic rooms — with even chicer toiletries. ...
  • Minibars with local treats. ...
  • High-tech rooms. ...
  • His-and-hers vanities. ...
  • Cozy robes. ...
  • Free cocktail hours. ...
  • No lines at check-in.


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Five-star hotels include an extensive breakfast buffet and an assortment of restaurants and dining options. Guests can also expect free access a range of world-class recreational amenities including tennis courts, spa services, swimming pools and 24-hour fitness centers.

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