What are pre arrival activities?

Thus, the functions of the front office in the pre-arrival phase include- a) Processing the reservation request of the guest. b) Creation of guest folio (in case the hotel has received any advance payment). c) Blocking the room for the guest. d) Making special arrangements for the guest (if required).



People Also Ask

An example of pre-arrival guest communication is sending a welcome message or email to customers a few days before they check in. You might mention what time they can arrive and the best ways to get to the location via car and public transport.

MORE DETAILS

I ask guests simply if they know their time of arrival. Something like: “To help us best prepare for your arrival, do you have a general idea as to your arrival time? If so, please let us know. We look forward to hosting you.” In this instance, though we have keypad locks so we do not need to meet anyone for keys.

MORE DETAILS