What are some common special guests requests?

Note – An extra blanket, pillow or towels are very normal requests. Some guests may request a bathrobe, more shampoo, floral arrangements, etc. NOTE – not all requests by the guest are for additional/extra items, some are for service e.g.the room to be serviced, shoeshine, laundry to be picked up, etc.



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The three main types of requests guests make at the front desk are reservations, registering, and checking-out. What is the purpose of the group resume book? What kind of information is contained on group resumes, and how does the front desk use such information?

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Guest requests that are received at the Front desk can be broadly categorized as follows:
  • Requests for other departments.
  • Requests for Front Office.


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What Types of Data Is Useful?
  • Contact Information. The most important data is the guest's contact information. ...
  • Demographics Information. Another great data source is the demographic information of the guest, such as their age, nationality, and gender. ...
  • Guest's Preferences. ...
  • Interests. ...
  • Feedback and Communications.


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Dear {Name}, I would like to make a reservation at your establishment from {date} to {date}. I plan on arriving between {time} and {time} and would like a {room/table} with the following specifications: {Specifications}. I have enclosed a check in the following amount as payment for my reservation: {amount}.

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Requests pertaining to the services in the hotel: Here the guest request would be satisfied by the Front Office department internally. Requests not pertaining to the services in the hotel: Here the guest request would be satisfied by the Front office by contacting the required service provider outside the hotel.

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Engage With Guests Before and After Their Stay Send them informative emails, offer them vouchers, and give them recommendations for activities in the area. You should also engage in timely communication with guests after their visit to get constructive feedback and learn how to optimize your hotel.

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The Guest Experience Journey has 5 different distinct stages: pre-arrival, arrival, stay, departure, and post-stay.

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