What are the 5 golden rules of The Ritz-Carlton?

It reads: At the Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.



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The Gold Standards encompass The Ritz-Carlton motto (“Ladies and Gentlemen serving Ladies and Gentlemen”); three essential service steps (give a warm welcome, anticipate guest needs, and provide a fond farewell); a credo statement outlining the hotel's commitment to its guests; and the Employee Promise, a statement ...

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Neither the Ritz-Carlton nor any other hotel has a policy on tipping. Tipping is discretionary and totally up to the person leaving the tip- the last thing we want is a hotel telling us how much we should tip!

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The Ritz-Carlton's typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society.

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But Borland said The Ritz-Carlton averages an employee turnover rate of just 20%; “a lot of that comes back to culture.” In the early 1980s, Borland said, The Ritz-Carlton started as three U.S. hotels and now has 140 properties in more than 30 countries.

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Ritz-Carlton gives employees hotel, resort, spa, and dining discounts in their locations worldwide, and savings in their retail stores.

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Is it rude to not leave a tip at the hotel? In many ways, there is no wrong way to tip. However, in countries like the U.S. where workers depend on tips to supplement salaries, it can be considered rude not to do so.

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