What are the challenges faced by the hospitality industry in the UK?

The problem: One of the primary challenges faced by the UK hospitality industry is recruitment. The industry is known for its high turnover rates, making it difficult for businesses to maintain a stable workforce. This issue has been compounded by a shrinking pool of skilled candidates as businesses changed post-Covid.



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Unsurprisingly, consumers are more price-led when choosing venues compared to last year – indicating they're becoming more cost conscious. The eating out market is set to be a challenging landscape to navigate in 2023, and operators will need to look for ways to emphasise value for money.

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The challenges related to air travel arose due to a shortage of staff during the pandemic. The reduced availability of people who are essential for air travel operations such as check-ins, security checks, and boarding, created delays throughout the travel process.

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Summary – 2023 forecast Our latest inbound forecast for 2023 is 37.5 million visits, 92% of the 2019 level. Inbound visitors are forecast to spend £30.9 billion, 109% of the 2019 level in nominal terms although 90% in real terms (taking inflation into account).

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