In this post, we're sharing the skills you should look for when hiring and vetting tour guides, including:
Strong communicators.
Empathetic.
Fast learners.
Quick on their feet.
Professional.
Problem solvers.
A positive attitude.
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A good tour guide is articulate, easy to understand, has the physical capabilities to command attention and project their voice across potentially large groups of people. They should also be able to communicate one on one, answer questions with calm and remain approachable even when under pressure.
Tour guides ensure that itineraries are met and that customers are being informed in an entertaining manner the location they are touring. They are also responsible for ensuring the safety of the group and ensuring that tour groups remain together. Tour guides are employed by tour companies, resorts and attractions.
This introduction is usually short (5 minutes) and is normally structured like this: Say hello, welcome them, thank them for booking with you, introduce the tour and get the travelers' interest.
A tour director might go by several different names: Tour Manager, Tour Leader, Travel Director, Course Leader, Adventure Guide, or even other terms. But it's essentially the same job.
As the true backbone of any tour company, a tour guide brings the magic to your tours and keeps the customers coming back time and time again. However, it's not a job that just anybody can do. It's a demanding position that requires superb memory, incredible performance skills and great customer service.
Tour guides face many challenges and difficulties due to their profession conditions that can be detailed as follows: 1- Seasonality, part-time work and casual employment conditions that greatly and negatively affect the amount of work and available income; 2- Freelance nature and self-employed 3- Unsocial working ...