What are the stages of tickets?

The ticket life cycle is all the phases through which every ticket that goes to customer service goes. When the ticket appears for the first time, it receives the status New, and the following life cycle stages are Open, Answered, Resolved and Postponed.



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Typically, there are three main categories of tickets:
  • Tickets for Incidents. Tickets for incidents are used to record and handle unanticipated disruptions or problems in IT services. ...
  • Tickets for Service Requests. ...
  • Tickets for Change Requests.


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