Virgin Atlantic Airways operates a three-class configuration: Economy, Premium Economy, and Upper Class. Frequent flyers can earn air miles as they travel, which can be redeemed against flight upgrades or reward flights.

Virgin Atlantic offers a distinct three-tier cabin structure designed to cater to different travel needs: Economy, Premium, and Upper Class. Within the Economy cabin, they further sub-divide the experience into three "Light," "Classic," and "Delight" packages, with "Economy Delight" offering extra legroom and priority boarding. Moving up, the Premium cabin (formerly Premium Economy) provides a dedicated check-in, a separate leather seat with a 38-inch pitch, and an elevated dining experience served on fine china. The flagship experience is Upper Class, which functions as a combined First and Business Class. Upper Class passengers enjoy lie-flat beds, direct aisle access, and access to the exclusive "Clubhouse" lounges at major airports. One of the most famous features of Virgin’s Upper Class is the onboard social space—either a bar or "The Loft" lounge—where passengers can socialize or work away from their seats. Each class is designed around the airline's signature "flair," featuring mood lighting, high-quality entertainment systems, and a focus on personalized service, making it a favorite for transatlantic travelers seeking a more stylish and energetic atmosphere than traditional legacy carriers.