What are the three important expectations of guests in a hotel?

The three most important expectations of guests in a hotel are convenience, autonomy, and personalization.



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  1. Establish eye contact.
  2. Dress to impress.
  3. Ask questions.
  4. A smile goes a long way.
  5. Offer to help.
  6. Be cordial even if you're busy.
  7. Make guests feel special.
  8. Indicate points of interest within the hotel.


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