What are the top complaints about Spirit Airlines?

Flight problems such as delays and cancellations were the top grievance for travelers, while other top complaint categories included baggage, customer service, and reservations/ticketing/boarding.



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In some sense, Spirit's bad reputation is not without merit. The airline is rightly criticized for its misleading fee system, which shows you a low price — called a “bare fare” — but has a substantial catch: The price you see frequently includes only a small personal item and the flight ticket.

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As with any airline, there are plenty of reasons a Spirit flight might be canceled, including: Bad weather. Flight delays. Mechanical problems.

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Spirit Airlines' flight cancellations can stem from a variety of factors such as weather disruptions, maintenance issues, crew availability, or logistical challenges. These occurrences are not unique to Spirit; all airlines face similar challenges occasionally.

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Here's the ranking of US airlines from MOST complaints in May 2022 to LEAST complaints in May 2022:
  • American Airlines (575 complaints)
  • United Airlines (400 complaints)
  • Frontier Airlines (301 complaints)
  • Delta Air Lines (281 complaints)
  • Spirit Airlines (269 complaints)
  • JetBlue Airways (244 complaints)


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Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.

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In some sense, Spirit's bad reputation is not without merit. The airline is rightly criticized for its misleading fee system, which shows you a low price — called a “bare fare” — but has a substantial catch: The price you see frequently includes only a small personal item and the flight ticket.

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The company offered a sale inspired by disgraced politician Anthony Weiner, deals that referenced an alleged prostitution scandal among Secret Service agents and an ad featuring a suntan oil-slathered woman in the wake of the 2010 Gulf of Mexico oil spill that urged travelers to “check out the oil on our beaches.” ...

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Frontier Airlines bumped the biggest proportion of passengers of the 15 largest US carriers in early 2023. Of every 10,000 Frontier passengers, 3.73 were involuntarily denied boarding due to oversales, the DOT said. Allegiant, Delta, Endeavor, and Hawaiian didn't bump any passengers in the quarter, per the DOT.

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Among the four biggest airlines — American, Delta, Southwest, and United, which together account for about 80 percent of air travel — Delta had the lowest number of complaints per passenger, the report says.

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While air travelers aren't quite as peeved by these behaviors, other annoying habits include removing your shoes (23.59 percent), flirting (21.89 percent), getting out of your seat too often (19.95 percent), utilizing overhead bin space too far from your seat (18.12 percent), being overly affectionate with your partner ...

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Choosing between Spirit vs JetBlue for your next flight? The quick answer is that Spirit is an ultra-low-cost airline with limited comforts and questionable customer service. JetBlue is a low-cost airline known for its quality in customer service and comfortable cabins.

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United Airlines Has Excellent Pilot Reviews Pilots for United Airlines are some of the most well paid, they fly to some of the most desirable locations, and they enjoy some of the best benefits in the industry.

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Spirit Airlines, which is the largest operator of GTF-powered NEO aircraft in the United States, previously cut 2023 capacity estimates due to unscheduled engine removals. Exposure to this issue is very unique and material for us and is having an impact on our margin, Christie said on an earnings call.

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Nearly 60% of Spirit Airlines flights experience delays after technical issues with its website, app and airport kiosks. Spirit Airlines self check-in kiosks are pictured at the Oakland International Airport in Oakland, California, Tuesday, June 21, 2022.

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