What are things in-room service?

The majority of the most popular room service items on our list are, well, comfort foods — pancakes, eggs, burgers and pizza all make an appearance, but regional differences also tend to influence menus.



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Generally the standard operating procedure for hotel room service will go something like this: Wait staff takes the guest order and communicates it to the kitchen staff. The kitchen team prepares the food in a timely manner and notifies wait staff.

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According to the first ever Room Service Report from Hotels.com, the most popular room service order around the world is burgers, beating out other comfort foods such as pizza, french fries, tacos and club sandwiches.

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What does the best hotel room service look like?
  • Easy to order.
  • A menu that caters to common dietary requirements.
  • Available at convenient times throughout the day and night.
  • Delivered promptly.
  • Served at the correct temperature.
  • Delivered with everything the guest needs to eat and enjoy the meal comfortably in the room.


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Room service can reduce food wastage. Convenience for guests with children and babies. Promotes safety, as guests are able to stay inside their hotel.

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The standard tipping amount for hotel bartenders and waiters is the same as the rule of thumb for room service: 15% to 20%, depending on how satisfied you are with the service. The AHLA recommends tipping courtesy shuttle drivers and door staff $1 to $2 per person.

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These orders are delivered to the kitchen staff and the meal is prepared as per the guest's specifications. The meals are then topped with lids or other covers and placed on special room service carts or trays to be delivered.

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Typically, a 15% service fee and an “in-room dining” charge ranging from $5-12 will be added automatically to the bill. Add in tax, you're suddenly looking at a $25+ sandwich.

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Many hotel kitchens are in the basement while your room might be on a high floor, which means that your meal could take up to 10 minutes to reach you after it leaves the kitchen, and that's not including any other room service deliveries along the way.

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Disadvantages
  • Food and drinks are much more expensive than average.
  • Hot food can become cold before delivery to the room.
  • The guest may be less likely to experience local food.
  • Guests cannot observe the food being prepared.


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If I'd like housekeeping, I explicitly ask for it When I am ready to leave my hotel room, I'll typically call housekeeping, and explain that I'm leaving the room for X amount of time, and would appreciate if the room could be cleaned.

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