What are three things a passenger expects from a cabin crew?

I am sure you want someone to be polite, courteous, friendly and to attend to whatever your request professionally.



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I provide quality customer service by ensuring passenger safety throughout and respectfully listening and communicating with each passenger. Moreover, I believe that an excellent customer experience plays a significant role in company growth and development, which is why I strive to satisfy all passengers'.

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Cabin Crew are a vital part of commercial aviation for a number of reasons. Their role is to provide a high standard of customer care, but equally, they are responsible for ensuring that all the passengers are safe and secure before, during and after a flight.

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Talking them through their worries shows that you're knowledgeable and in control. This should calm their fears. Remind them, “If at any point you're not having fun, let me know and we will land.” This gives them a sense of control, and reminds them that they're never far away from a safe landing.

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8 cons of being a flight attendant
  • On-call scheduling. Flight attendants might work on an on-call or reserve basis. ...
  • Time away from home. ...
  • Weekend and holiday work. ...
  • Frequent time zone changes. ...
  • Passenger conflicts. ...
  • Limited growth opportunities. ...
  • In-person work. ...
  • Travel delays.


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WHY DO YOU WANT TO BE CABIN CREW? “I want to be Cabin Crew for several reasons. The first reason is the level of responsibility that comes with the role. I enjoy challenges; I like learning new things, and I particularly enjoy helping people and making a positive difference in their daily lives.

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I love helping others with their needs. I want to experience something different with my life. I want to become a flight attendant because it gives me the opportunity to meet new people. I've also always wanted to travel and what better way to do that than while on the job.

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To make your flight attendant resume shine above the competition, be sure to highlight your customer service experience, physical capabilities and endurance, positive attitude, communication, and leadership skills, as well as any previous aviation or safety experience you might have.

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Which airlines have the happiest flight attendants?
  • Alaska Airlines.
  • Delta Air Lines.
  • American Airlines.
  • United Airlines.
  • Southwest.


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  • Demonstrate a comprehensive knowledge of evacuation procedures.
  • Possess a comprehensive knowledge of safety equipment.
  • Maintain a calm and friendly demeanor with passengers and crew mates.
  • Work long hours in potentially stressful situations.
  • Be able to lift up to 30 pounds (such as luggage) above their head.


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Treat them. Usually the flight attendants are giving you stuff, but they might appreciate getting a little something in return. Rumor has it they appreciate receiving your magazines after you finish them, or some prepackaged treats, or even your extra pens.

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